Accessibility Statement
Mpower is committed to making our website easy to use for everyone, including people with disability, older people and people using assistive technology. Everyone should be able to find information about our services and get in touch with us.
WCAG 2.2
Level AAWeb Content Accessibility Guidelines
Enhancing Abilities ● Supporting Families ● Strengthening Communities
Our commitment
A website that works for everyone
This website has been designed, built and tested to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.
WCAG is the international standard for making web content accessible. It is referenced by the Australian Government and the Australian Human Rights Commission as the benchmark for accessible websites under the Disability Discrimination Act 1992. Accessibility has been built into the design and code of this site from the start, rather than added afterwards.
We know accessibility is ongoing work. New pages, news and documents are added all the time, and our team has been trained to publish content that stays accessible. If something doesn't work for you, please tell us and we will fix it.
At a glance
Standard
WCAG 2.2 Level AA
Tested with
axe, WAVE, NVDA, VoiceOver, keyboard only
Language
Australian English, plain language
Last reviewed
October 2026
What we have built in
Accessibility features on this site
These features are part of every page on the Mpower website.
Colour and contrast
All text meets a contrast ratio of at least 4.5:1, or 3:1 for large text. Where Mpower Orange and Green are too light for small text, we use darker brand-matched shades so text stays easy to read.
WCAG 1.4.3 · 1.4.11Keyboard and focus
Every menu, dropdown, form and button works using a keyboard alone. A clear focus outline shows where you are, and it is never hidden behind the header. A “Skip to main content” link is provided.
WCAG 2.1.1 · 2.4.7 · 2.4.11Touch and pointer
Buttons and links are at least 24 × 24 pixels, with larger targets in the main menu. Nothing on the site requires dragging to use it.
WCAG 2.5.7 · 2.5.8Structure and screen readers
Pages use proper headings, landmarks and labelled navigation. Images have text alternatives, links describe where they go, and the page language is set so screen readers pronounce content correctly.
WCAG 1.1.1 · 1.3.1 · 2.4.4 · 3.1.1Forms
Contact, feedback and donation forms have visible labels and clear error messages. You won't be asked to enter the same information twice, and there are no puzzle-style CAPTCHAs.
WCAG 3.3.1 · 3.3.2 · 3.3.7 · 3.3.8Consistent help and navigation
Our phone number, email and help links appear in the same place on every page, and the menu works the same way throughout the site.
WCAG 3.2.3 · 3.2.6Responsive and zoom
The site works on phones, tablets and computers. Content reflows at 320 pixels wide and up to 400% zoom without losing information, and animation respects your device's “reduce motion” setting.
WCAG 1.4.4 · 1.4.10 · 2.3.3Video and media
Videos embedded on the site support captions, and we provide transcripts where needed so information is available without sound.
WCAG 1.2.2 · 1.2.3How we check
Testing and review
Before launch, the website was checked using automated testing tools together with hands-on manual testing. Automated tools find many issues, but real-world testing with a keyboard and screen readers is what makes sure the site actually works for people.
Our testing includes:
- Automated checks with axe and WAVE
- Keyboard-only navigation of every page, menu and form
- Screen reader testing with NVDA on Windows and VoiceOver on iPhone, iPad and Mac
- Zoom and reflow testing up to 400%
- Colour contrast checks on all text and controls
Known limitations
We work hard to make everything accessible, but some content may not yet fully meet the standard:
- Older PDF documents. Some reports and brochures published before this website may not be fully accessible. We can provide these in another format on request.
- Third-party services. Embedded services such as external job portals, payment gateways and social media feeds are managed by other providers. We choose accessible options where available.
- Video captions. Captions on some older videos may be automatically generated.
Make it work for you
Tips for using this website
Make text bigger
Hold Ctrl (or Cmd on a Mac) and press + to zoom in, or – to zoom out. On a phone or tablet, pinch with two fingers to zoom.
Use your keyboard
Press Tab to move forward through links and buttons, Shift + Tab to move back, and Enter to select. Press Tab once on any page to reveal the “Skip to main content” link.
Hear the page read aloud
Most devices include a free screen reader: Narrator on Windows, VoiceOver on Apple devices and TalkBack on Android. NVDA is a free screen reader you can download for Windows.
Found a barrier or need another format?
If you have trouble using any part of this website, or you need information in a different format such as large print, Easy Read, a Word document or a phone conversation, please contact us. It helps if you can tell us:
- the page or document you were using
- what you were trying to do
- the device, browser or assistive technology you use (if you know)
We aim to respond within 5 business days.
Deaf, hard of hearing or speech impaired?
Contact us through the National Relay Service and ask for (03) 5561 8111.
- TTY: 133 677
- Speak and Listen: 1300 555 727
- SMS relay: 0423 677 767
Not happy with our response?
If you are not satisfied with how we have handled your concern, you can contact the Australian Human Rights Commission.
Australian Human Rights Commission